1. Introduction
At NeoLux, your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your personal data when you visit our website, make purchases, or interact with us.
2. Information We Collect
To provide you with a personalized and efficient shopping experience, we may collect the following types of information:
Personal Information:
- Full name, email address, phone number, and shipping/billing address.
- Payment information, such as credit/debit card details (processed through secure providers).
- Purchase history and product preferences.
Non-Personal Information:
- IP address, browser type, device used, and browsing data on our website.
- Language preferences and approximate location (to provide relevant content).
3. How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders.
- To manage returns, refunds, or product exchanges.
- To offer personalized promotions, discounts, and marketing campaigns.
- To improve the user experience in our online store.
- To comply with legal and regulatory requirements.
4. How We Share Your Information
Your personal information may be shared under the following circumstances:
- Service providers: Courier companies, payment services, or marketing tools that help us manage our store.
- Legal obligations: If required by law or to protect our legal rights.
- With your consent: In situations where you specifically authorize us.
5. Use of Cookies and Similar Technologies
Our website uses cookies to:
- Remember your preferences (e.g., shopping cart or language).
- Show you personalized ads based on your browsing history. You can manage cookies from your browser settings.
6. Security of Your Information
We implement physical, electronic, and administrative security measures to protect your personal information from unauthorized access, alteration, loss, or disclosure.
7. Your Rights
As a customer, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw your consent for the use of your data for marketing purposes.
8. Changes to This Policy
We may update this Privacy Policy at any time.
9. Contact
If you have any questions or wish to exercise your rights regarding this Privacy Policy, you can contact us at:
Email: infoneoluxlamp@gmail.com