Welcome to NeoLux.
By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.
1. General Information
1.1. NeoLux is an online store dedicated to the sale of lamps and lighting products.
1.2. These terms and conditions apply to all users of our website, including but not limited to visitors, customers, and suppliers.
2. Products and Prices
2.1. All products offered on our website are subject to availability.
2.2. We reserve the right to modify or discontinue any product without prior notice.
2.3. Prices are expressed in United states dollar (USD) and include applicable taxes. Shipping costs are not included and will be detailed at checkout (if applicable).
2.4. Product images are for reference only and may slightly differ from the actual product.
3. Purchase Policies
3.1. To make a purchase, you must provide accurate and complete information.
3.2. We reserve the right to refuse any order if there is an issue with the information provided or the payment method.
3.3. Once the purchase is confirmed, you will receive an email with your order details.
4. Shipping and Delivery
4.1. Shipping times vary depending on the customer’s location.
4.2. NeoLux is not responsible for delays caused by courier services.
4.3. It is the customer’s responsibility to provide a correct and complete shipping address.
5. Returns and Exchanges
5.1. We accept exchanges within 24 hours after receiving the product. Exchanges only apply in cases of manufacturing defects. You must provide evidence for evaluation in order for us to offer a solution.
5.2. Products must be unused, with their original tags, and in their original packaging.
5.3. Return or exchange shipping costs are the customer’s responsibility, unless the product received is incorrect.
6. Payment Methods
6.1. We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, and American Express).
- Digital wallets such as Apple Pay and Google Pay.
7. Privacy and Security
7.1. The personal information you provide will be handled in accordance with our Privacy Policy.
7.2. We are committed to protecting your data through the use of secure technology.
8. Intellectual Property
8.1. All website content, including images, text, and logos, is the property of NeoLux and is protected by intellectual property laws.
9. Modifications to the Terms
9.1. NeoLux reserves the right to modify these terms and conditions at any time.
9.2. Any modifications will take effect once published on the website.
10. Contact
If you have questions about these terms and conditions, you can contact us at:
Email: infoneoluxlamp@gmail.com